Reference

How We Handle Your Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and use our platform. This policy explains what we gather, how we use it, and the control you have over your data.

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ply2net How We Handle Your Information
POLICY QUESTIONS

How to Reach Us About Privacy

If you want to know what information we hold, request changes to your data, or ask how we process your bKash, Nagad or Rocket payment details, contact us through any of these channels. Our team handles privacy requests during support hours and responds within the timeframe your request requires.

Live Chat Open the chat widget in your account dashboard and select the privacy topic. Our agents walk you through data requests, explain what we collect during bKash or Nagad deposits, and clarify how long we retain account records.
Email Support Send your privacy question or data-access request to our support email listed in your account settings. Include your registered mobile number so we can verify your identity before sharing account information or making changes.
Account Settings Log into your account and open the privacy section under settings. You can review the data we hold, update your mobile number or payment preferences for bKash, Nagad and Rocket, and submit formal data-deletion requests if you close your account.
DATA PRACTICES

How We Protect Your Information

We encrypt your login credentials, payment details for bKash, Nagad and Rocket transactions, and bet history using industry-standard protocols. Your data moves through secure channels and sits behind access controls that limit who can view account records. We log activity for security monitoring, comply with regional data-protection expectations where our service is available, and give you tools to manage your own information through account settings.

Secure Transactions

Every bKash, Nagad and Rocket deposit or withdrawal request is encrypted in transit and verified against your account before processing. We do not store your payment app PIN or full wallet credentials; transaction records show only masked identifiers and timestamps.

Cookie Usage

We use cookies to keep you logged in, remember your language preference, and track which games or markets you visit so we can improve lobby layout. You can clear cookies from your browser settings, but some features like auto-login will stop working.

Data Retention

We keep your account information, transaction history, and bet records for the period required by our operational and compliance needs. If you close your account, we retain financial records for regulatory purposes and delete marketing data within a reasonable timeframe after closure.

Access Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or submit a deletion request if you no longer use the platform. Contact support with your registered mobile number to start a data-access or deletion process.

Privacy Policy FAQ

We collect your mobile number, date of birth, preferred payment method like bKash, Nagad or Rocket, and basic device information when you register. This data verifies your identity, processes deposits and withdrawals, and secures your account against unauthorized access.

We use your wallet information solely to process deposits into your account balance and withdrawals back to your mobile wallet. We do not share your payment details with third parties outside the payment processor required to complete the transaction.

Yes. Log into your account, open the privacy section under settings, and request a data export. We will send a summary of your account details, transaction history, and activity logs to your registered email within a few business days.

No. We do not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within our platform and the payment processors we use to clear bKash, Nagad and Rocket transactions.

We retain financial and transaction records for the period required by our compliance and operational needs. Marketing data is deleted within a reasonable timeframe after account closure. Contact support if you want to request full data deletion.

Change your password immediately from the account-security section, then contact our support team through live chat or email. We will review recent login activity, check for unauthorized transactions, and help you secure your account and linked bKash, Nagad or Rocket details.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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