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Legal Terms for Your ply2net Account

We outline how account access works, what eligibility rules apply, and how we handle your wallet activity when you use bKash, Nagad or Rocket to fund rounds in our slot lobbies and live cricket markets.

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ply2net Legal Terms for Your ply2net Account
DATA AND SECURITY

How We Handle Your Information

We collect your mobile number, wallet details and account activity to process deposits, verify withdrawals and maintain transaction records. Your data stays encrypted during transmission and at rest, and we do not share personal information with third parties except where required by payment processors or legal authorities.

Account Security

Every login triggers an OTP sent to your registered mobile. We lock accounts after repeated failed attempts and require identity verification before restoring access, so only you can manage your wallet.

Cookie Use

We place session cookies to keep you logged in and preference cookies to remember your language and layout choices. You can clear cookies through your browser, but doing so logs you out and resets your dashboard.

Data Retention

We keep transaction logs and account history for regulatory compliance and dispute resolution. Inactive accounts are archived after extended periods, and you can request a copy of your data through support.

Request Changes

To update your mobile number, close your account or request data deletion, contact us through live chat or email. We verify your identity before processing sensitive requests to protect your account.

POLICY CONTACT

How to Reach Us About Legal Questions

If you need clarity on access rules, account eligibility or how we handle wallet transactions, our support team responds through the channels below. We log every query and follow up within one business day for most policy questions.

Live Chat Open the chat bubble in your account dashboard. Our team handles legal and account-access questions daily, and we keep a transcript of every conversation tied to your account reference.
Email Support Send your question to the support address shown in your account footer. Include your registered mobile number and a brief description of the legal topic you need help with.
FAQ Library Browse our help articles for answers to common eligibility, payment and account-policy questions. Each article links to the relevant section of these terms so you can cross-reference quickly.

Legal and Access FAQ

Access depends on your local law and the eligible regions we serve. We verify accounts by mobile number and wallet provider, but you are responsible for confirming that using our platform complies with the regulations in your area.

Our system checks your mobile prefix and wallet origin during signup. If we detect a restricted jurisdiction, registration is blocked and no account is created. Contact support if you believe the block was incorrect.

We collect your mobile number and wallet details at signup. For withdrawals above certain thresholds, we may request additional identity documents to confirm your account ownership and meet compliance requirements.

Yes. Your account dashboard logs every deposit, wager, payout and withdrawal. You can filter by date range and transaction type, and export the list if you need a record for personal review.

Contact support through live chat or email with your registered mobile number. We review suspension cases individually and explain the reason, whether it involves suspected fraud, duplicate accounts or restricted-region access.

Email our support team with your mobile number and a clear statement of your request. We verify your identity, then process data exports within a few business days or close your account and settle any remaining balance.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.